Satisfaction of Patrons And Effectiveness of Web-enabled Information Services of Selected University Libraries of Delhi and NCR
The researcher in this paper surveyed the patrons of the university libraries of Delhi and NCR to find out varied web-enabled information services provided by the university libraries, their effectiveness and satisfaction level of patrons of these services. The scope of the study is limited to state universities of Delhi & NCR. National Institutional Ranking Framework (NIRF) 2017 was used to limit the scope. There was only one state university in the top hundred universities in NIRF 2017, which was Guru Govind Singh Indra Prastha University (GGSIP), Delhi. Content analysis of websites and interview of the librarian was used to find out the web-enabled information services provided by the university under study. Review of literature helped in creating tools for the collection of data. Google spreadsheet was used for statistical analysis. The findings revealed that GGSIP is providing many web-enabled information services. Only (71.6%) patrons are aware of them and being used by (57.3%) of their patrons while the rest of them are not using them. Out of these (57.3%) patrons, (89.52%) are satisfied and only (10.48%) are dissatisfied with the services. (74.2%) patrons find these services effective in accessing relevant information. It may be interpreted that quality web-enabled information services are being facilitated by the GGSIP university library but are not well promoted. The library professionals need to make more efforts to market or promote the library resources and services by using varied web 2.0 tools and technologies.