Evaluation of Users Satisfaction with Library Resources and Services at Al-Kabir Polytechnic, Jamshedpur: A Case Study
Academic library is the heart of an educational institution. It is a services centre and always eager to satisfy its user by providing quality services. The evaluation studies of library user’ satisfaction has been in focus for the librarians to improve library infrastructure, resources, and services. This study is an attempt on the same lines to know the satisfaction of library users at Al-Kabir Polytechnic, Jamshedpur (India). A survey was conducted and questionnaire was used a tool for data collection. Data collected from 160 students was analysed and found that majority of the users are satisfied with the library infrastructure, resources and services. It is suggested that library should organize awareness as well as orientation-cum-training programmes to attract more and more users.