Measuring Service Quality in the Central Library of Jawaharlal Nehru University: A Study

The present study aims to assess the service quality of the Central Library of Jawaharlal Nehru University. The major objective of the study is to investigate the quality management system in the proposed library and how far it has been succeeded in delivering service quality. Questionnaire method (closed-ended and open-ended) has been used for data collection. A modified […]