User Experience of Library Services of Asansol Engineering College, Asansol, West Bengal: A Case Study
This study examines the usage pattern of library resources and services by the users and also their satisfaction level with current resources and services. The study also tries to find out the problems relating to services, opening hours and e-library services. For collecting data, 120 well structured questionnaires were distributed among the students. It is found that maximum of respondents are satisfied with infrastructure, book collection and library services relating to circulation service and reference service. Maximum number of students visits the library for issuing text books. Certain number of respondents expresses their dissatisfaction over digital library services. On the basis of the findings some suggestions have been put forth to ensure user satisfaction providing better library services.